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The Framework Promise

As part of quality control and the continual strive towards attainment of greater customer satisfaction, Framework has a strict gauge by which it judges itself.  This takes the form of promises, which aim to achieve high standards for every customer, every time, without exception.


  • We promise to deliver ALL elements of service within agreed timescale.
  • We promise to deliver ALL elements of service within budget.
  • We promise to deliver carefully planned and orchestrated service in the Framework way.
  • We promise to focus on the correct results for our customers.
  • We promise to deliver recognisably impeccable service in the Framework way.
  • We promise to keep our sites organised and immaculately clean.
  • We promise to be honest and respectful of our customers, while never making a promise we can’t keep.


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